Accenture Australia
Fjord -Service Design Lead
Sydney, Australia, AU - Management Consulting
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Fjord: Design & Innovation from Accenture Interactive
The Design & Innovation practise delivers experience design across products, services and systems, from initial strategy and concepts through to enterprise scale platform and service delivery. We foster high-collaboration models throughout service and product development, encouraging iterative, agile approaches to rapidly iterate on and refine concepts, prototypes, and working products through research and insights. With the recent acquisition of Fjord - a leading service design consultancy - Accenture is actively growing its global and local design networks and capabilities.
Fjord is a service design consultancy, acquired by Accenture Interactive in 2013. We create useful, effective, and desirable digital services that people love. We help the world’s leading businesses make complex systems simple and elegant with the power of design. Founded in 2001, Fjord employs a diverse group of over 200 design experts in nine global creative hubs including Berlin, Helsinki, Istanbul, London, Madrid, New York, Paris, San Francisco, and Stockholm. Clients include the BBC, Citibank, ESPN, the NFL, Nokia, PayPal, Qualcomm, and Telefónica, among others.
Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Fjord is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work.
The Service Design Lead (SDL) takes a central role in the delivery of projects. The SDL is directly responsible for the creative quality and innovation of the projects they are overseeing, as well as client and team satisfaction. The SDL oversees and takes responsibility for the successful delivery of a range of projects such as external client projects, pitches and internal development projects, and is the cornerstone of the agency.
Key tasks and responsibilities
Design facing:
• As the creative lead, be responsible for the quality of all deliverables across a variety of projects.
• Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
• Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touchpoints of the service. Pulling together all aspects of service design.
• Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorms and external design events.
• Balance the client’s business objectives whilst meeting the user experience objectives of the project.
• Develop thought leadership as part of the overall design leadership team at AI.
• Have an understanding of the core service design skills that should be integrated into projects, including: user research, business development, business design, technological and brand DNA.
• Keep up to speed with new technological developments applicable to AI’s service design core.
Client facing:
• Analyse and respond to client communications in a timely manner (e.g. within 24 hours).
• Manage and oversee the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders, supported by the Project Manager.
• Establish strong relationships with client stakeholders on your projects.
• Work in partnership with the Project Manager to issue regular status reports and troubleshoot problem areas.
• Identify and alert the Project Managers to potential risks, and work with them to manage changes in scope and devise contingency plans.
• Alert the Business Development Directors and/or Consultants to new business opportunities that may arise from projects.
Team facing:
• Communicate and define project roles, responsibilities and expectations to each team member at the start and for the duration of each project.
• Instill project teams with the confidence and discipline to explore innovative design solutions while respecting client deadlines.
• Continually mentor the project team (motivation, moral, emotional and logistical support, and design quality).
• Engage with and manage freelancers and staff from other offices enlisted to support the project team, as and when required.
• Identify and resolve issues and conflicts within the project team.
• Create design briefs based on project proposals and client feedback.
• If applicable, effectively manage your discipline team, ensuring objectives are set and achieved, personal development plans are in place, and continual support is provided.
• Take an active role in the recruitment and onboarding of team members.
Design Planning:
• In partnership with the Project Manager plan, schedule and track project timelines and milestones, using the internal costing tool as a foundation.
• Alongside the Project Manager develop and deliver progress reports, requirements documentation and presentations, using the internal tracker.
• Contribute to and participate in post-project reviews.
• Work closely with the Project Manager to manage own time and communicate commitments effectively.
• In-depth knowledge and experience within a relevant service design discipline.
• Strong commercial awareness.
• Strong story-telling, persuading and influencing skills.
• Experience of owning a project vision and culture.
• Experience of being highly accountable for design quality and project delivery.
• Experience of concepting and ideation.
• Workshop planning and facilitation skills.
• Excellent presentation skills.
• Experience of iterative prototyping.
Personal skills and attributes
• A proven positive and motivational leader.
• Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
• Structured and organised approach to work but with the ability to be flexible when necessary, performing other role related duties when required.
• Impeccable personal time management.
• Planning and analytical skills are essential.
• Ability to respond positively and calmly to shifting priorities, demands and timelines.
• A strong work ethic and a passion for drawing out and driving creativity and innovation.
• Strong influencing, negotiation and communication skills, both written and verbal.
• An effective decision maker.
• Willingness to travel and work overseas is essential.
Accenture is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment.
No salary provided
Posted November 27, 2014 at 10:54AM from LinkedIn http://ift.tt/1vQI4dP
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