hewlett-packard posted a job you might be interested in November 27, 2014 at 09:22AM

hewlett-packard



Customer Engagement Management Advisor

Beijing City, China, CN - Information Technology and Services





 Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.



 Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial postsales programs).



 Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.



 Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.



 Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.



 Represents team as a subject matter expert on internal processes to other functions and organizations.



 Handles customers with moderately complex issues,including some "top-tier" customers (customers with strategic importance and complex relationships).



 Communicates with both internal and external customers at the individual contributor and management levels.



Qualifications :


Education and Experience Required

 First level university degree or equivalent experience.

 Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).



Knowledge and Skills

 Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local

language as well as other languages as required.

 Intermediate understanding of moderately complex internal operational issues.

 Developed problem-solving and analytical skills.

 Broad knowledge of the end-to-end process of sales operations.

 Developing knowledge of local legal compliance issues.

 Demonstrated teamwork and collaboration skills.

 Ability to structure and apply developed organizational skills to manage daily operational issues.



No salary provided



Posted November 27, 2014 at 09:22AM from LinkedIn http://ift.tt/1vRcz2O

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