HP posted a job you might be interested in November 27, 2014 at 06:24AM

HP



Customer Solutions Representative

Dalian, Liaoning, China, CN - Computer Hardware, Computer Software, Information Technology and Services

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an enduser to the proper resources.


• Monitor the service event through completion for compliance.


• Develop and learn managing customer requests and feedback.

QUALIFICATIONS:



Education and Experience Required:

• High school education or equivalent.


• Up to 6 months of prior general experience, or equivalent college level education required.

Knowledge and Skills:

• Superior communication skills both written and verbal.


• Experience in customer facing role either remote or face to face.


• Understands internal processes and tools.


• Computer proficiency.


• Problem solving skills.


• Accuracy in data entry.


• Excellent fluency in language to be supported.


• Experience in a phone based remote role.


• Familiarity with computer technology.


• Time management skills.


• Oversee compliance with operating procedures and standards.

No salary provided



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