Veeam Software
Desktop Support Tech
Phoenix, Arizona Area, US - Computer Software, Information Technology and Services
The Desktop Support Technician is responsible for providing hardware and software support to on-site and remote employees as a member of the IT and Helpdesk team.
II. QUALIFICATIONS
ACADEMIC:
Bachelor’s Degree in Computer Engineering, Computer Science or equivalent. A combination of education and experience will be considered.
EXPERIENCE & SKILLS:
- Two to five (2 – 5) years of experience in a desktop or technical support role.
- Experience with: PC Hardware such as desktops, laptops, mobile devices, local and network attached printers and other computer peripherals, PC Software such as Microsoft Windows, Office, Antivirus solutions, Adobe products and various 3rd party Client/Server applications.
- Exemplary troubleshooting skills.
- Strong written and oral communication skills.
- Ability to work with users of any level of technical knowledge.
- Ability to work independently in a fast-paced environment.
Responsibilities
- Prepare, maintain, troubleshoot and repair desktop and notebook computers, mobile devices, printers, other computer peripherals and related software.
- Provide end user support and problem resolution for office phones and computers, Internet and LAN connectivity, email access and archiving.
- User and computer management in Microsoft Active Directory–based environments.
- Asset management and tracking for computer hardware and software licenses.
- Document IT policies and procedures for end user and internal use.
- Carry out IT helpdesk duties for the Americas region.
- Collaborate as a member of an international team.
- Work with third-part suppliers as needed.
- Perform other duties as assigned .
IV. REPORTING RELATIONSHIP AND ACCOUNTIABILITY
This position reports to the Manager, Information Technology, Americas.
No salary provided
Posted April 29, 2015 at 09:02AM from LinkedIn http://ift.tt/1bSza7H
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