Apple posted a job you might be interested in May 13, 2014 at 10:12AM

Apple



Channel Services System Project Manager

San Francisco Bay Area, US - Consumer Electronics

As a part of the Worldwide AppleCare Channel Services organization, a Channel Services System Project Manager is responsible for management of system development, implementation and sustainment for AppleCare service systems. The Systems PM is ultimately responsible for ensuring delivery of world-class service systems for our global chain of service providers enabling the best service experience possible for our customers and employees.



Key Qualifications

• A minimum of three years of corporate-level project management experience


• A proven track record of successfully leading multiple concurrent projects of medium (4-8 months) and large (8-12 months) scope


• PMI Certification desirable


• Service system development, project management or Apple service system experience a plus


• Familiarity with systems including GCRM, SAP and POS is helpful


• Intermediate to advanced expertise with industry standard tools (including Keynote, Pages, Microsoft Excel)


• Familiarity with Omniplan, At Task, or similar project management tools


• The ideal candidate is one who is effective at working independently as part of larger, cross-functional teams with little formal guidance

Description



Demonstrates the ability and willingness to:

Identify, develop and document requirements and associated project documentation

Oversee all aspects of projects, including establishing project plans, business requirements documentation, requirements gap analysis, design reviews, scope reviews, testing, training, communications and implementation

Understand and master the technical inner-workings of multiple inter-related systems, including repair, point of sale and inventory control systems

Perform well in a high-pressure, fast paced and sometimes ambiguous environment

Develop deep understanding of how retail systems are utilized by our customers

Collaborate with stakeholders to establish requirements and implement projects

Negotiate agreements with multiple dependent stakeholders

Ability to investigate, understand and coordinate troubleshooting of complex systems issues

Flexibility to handle directional changes and effectively manage multiple projects at once

Influence decisions and facilitate change management through collaboration and leadership

Act as a liaison between the business and technology groups to ensure business requirements are met leveraging technological solutions

Build partnerships with many extended teams across Apple, including hardware engineering, software engineering, IS&T, quality, operations, planning, fulfillment and logistics, program managers and training teams

Use data and analysis to make decisions and influence others



Education



Bachelor’s degree with 2-5 years experience or MA/MS/MBA with 1-3 years experienc



No salary provided



Posted May 13, 2014 at 10:12AM from LinkedIn http://ift.tt/1soGAAh

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