Hays
Bilingual Helpdesk Analyst - Japanese and English
Melbourne, Australia, AU - Information Technology and Services
- Work for a market leading, global organisation
- Support cutting edge technologies
- Convenient south eastern suburbs location
Hays have been engaged by a blue-chip client to help put together their Asia Pacific IT helpdesk team, who will be based out of their south eastern suburbs headquarters. They have a forward thinking approach to technology in general and have embraced mobile devices and collaboration tools across their business.
This opportunity is for up to four IT Helpdesk Analysts who are fluent in both English and Japanese and who possess a genuine passion for customer service. You'll be required to handle a high volume of calls and provide an achievable but generous first call resolution rate (FCR).
The team that you will join are a very co-operative and positive group and will be happy to help coach and develop you in all of the bespoke applications and products that they support. The minimum requirement is that you have a similarly positive attitude to work, a really strong customer service ethos and the language skills.
To be successful you will become competent with the MS Windows 7 operating system, Windows 8 for tablets and Mac OS too. You will provide support for users across PCs, laptops, tablets including iPads as well as mobile devices. You will create, modify and delete user profiles in Active Directory and you'll support users with the MS Office 365 product suite and it's services. You will be kept busy and engaged, but you'll also get the opportunity to let your hair down with the team on regular social activities and events.
If this sounds like an opportunity that you'd be keen to put yourself forward for, please do not delay, apply now for my immediate attention.
Vincent Teo
03 9604 9572
vincent.teo@hays.com.au
No salary provided
Posted December 15, 2014 at 05:57AM from LinkedIn http://ift.tt/12RqKrQ
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