Accenture Australia posted a job you might be interested in May 07, 2014 at 08:58AM

Accenture Australia



Service Desk Specialist

Australia, AU - Management Consulting

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.



Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.



Outsourcing professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.



IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.



Job Description

Senior Service Desk Team Member



Basic Qualifications:

• Bachelors degree in IT

• Assist in defining requirements, designing and building information technology operations components and testing efforts.

• Working on a busy Service Desk logging incident and problem tickets and escalating to relevant teams when unable to resolve.

• Answer and evaluate incoming phone and e-mail requests from teams and clients experiencing problems with hardware, software or networking. Following up on open tickets and communicating with relevent team members and clients to resolution.

• Good communication and attention to detail needed.

• Australian Citizens only preferably with a granted Security Clearance and recent Police Check



Professional Skill Requirements

• Proven success in contributing to a team-oriented environment

• Proven ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment

• Excellent leadership, communication (written and oral) and interpersonal skills



Accenture is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment.



No salary provided



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