HP posted a job you might be interested in August 18, 2014 at 10:42AM

HP



IT Operations & Support Analyst

United States, US - Computer Hardware, Computer Software, Information Technology and Services

The Global Information Technology (Global IT) team is part of the broader Technology & Operations organization. It is responsible for HP’s internal IT strategy and all of its IT assets that support HP employees and help drive strategic company priorities. This includes worldwide application development, the company’s private cloud, IT security, data management, technology infrastructure, and telecommunication networks.



The IT Operations & Support Analyst participates as a member of an Information Technology (IT) technical team. Performs basic analysis of functional or service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior engineers. Provides end user and routine or basic support of enterprise platforms and services. Monitors the environment and resolves issues utilizing available knowledge reference documentation. Monitors production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation. Performs work assigned by others. Accountable for own work.

QUALIFICATIONS:



This is an entry-level position.

HP may not sponsor individuals for immigration benefits in this position.



Education and Experience Required:



Bachelor’s degree in Management Information Systems / Computer Science or similar and up to 2 years of related experience. May include individuals degreed in an unrelated field.



Knowledge and Skills Required:



Good verbal and written communications skills. Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications). Understanding and working knowledge of business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance). Knowledge of the Information Technology Infrastructure Library (ITIL) reference model. Good initiative, problem solving, priority setting, and collaboration skills. Basic organizational and analytical skills. Good customer and teamwork skills. Basic Microsoft Office Suite knowledge. Experience with monitoring and reacting to system events and end user / business requests is a plus. Good problem-solving skills and analytical thinking. Knowledge of LEAN methodologies (continuous improvement) and SDLC methodology - Agile/Scrum



No salary provided



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