Accenture posted a job you might be interested in November 26, 2014 at 12:06AM

Accenture



Delivery Excellence Specialist

Costa Rica, CR - Information Technology and Services

Improve organizational effectiveness by implementing delivery and operational excellence practices across the organization. Support process measurement, management and improvement initiatives by facilitating improvement teams and coaching business owners in the appropriate application of delivery and operational excellence tools and methods.

Role Specific

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment


• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles


• Assist organization in the creation, monitoring, measurement and analysis of standardized processes


• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles


• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings


• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis


• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization


• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.


• Communicate to key management stakeholders on salient quality issues and business opportunities


• May lead or manage more junior staff on operational/delivery excellence team


• Review project processes and key deliverables, as part of the organization's Quality Program and coach projects on resolving the assessment gaps for greater delivery excellence


• Coach projects in making significant improvements to their processes and work products.


• Document key recommendations in the project coaching and action plan


• Recommend and help implement strategies and actions to mitigate risks/solve issues


• Facilitate project contribution to Accenture's knowledge capital and assets


• Develop and manage Lean process management. Coach teams on Lean and Six Sigma concepts


• Network with external and internal service delivery specialists to share best practices

No salary provided



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