hewlett-packard posted a job you might be interested in November 24, 2014 at 09:21AM

hewlett-packard



Customer Solutions Representative

Dalian, Liaoning, China, CN - Information Technology and Services

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.


• Monitor the service event through completion for compliance.


• Manage the service requests of customers through different access channels.


• Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.


• Participates in projects for process or quality improvements.


• Works with escalated customers and recommends actions in post incident reviews.


• Manages multiple tasks or cases simultaneously with minimal supervision

Qualifications :


Education and Experience Required:


High school education or equivalent.



Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.



Knowledge and Skills:


Superior communication skills both written and verbal



Experience in customer facing role either remote or face to face



Understands internal processes and tools



Computer proficiency



Problem solving skills



Accuracy in data entry



Excellent fluency in language to be supported.



Experience in a phone based remote role



Familiarity with computer technology



Time management skills



Oversee compliance with operating procedures and standards



Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems



Understands internal processes and tools







No salary provided



Posted November 24, 2014 at 09:21AM from LinkedIn http://ift.tt/1uvakeO

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