Apple posted a job you might be interested in April 21, 2015 at 11:42AM

Apple

Team Manager - French speaking - Position based in Ireland
Lille Area, France, FR - Consumer Electronics
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!

Key Qualifications

• Fluency in French AND English is essential.
• Minimum 1 year AppleCare experience (internal), or equivalent in a relevant supervisory management role.
• Minimum of 2 years commercial awareness.
• Demonstrable ability to drive results using people management skills.
• Proven track record of performance management.
• Ability to run reports from various systems.
• Quick learner, adaptable and ability to multi-task on a daily basis.
• Exceptional organisational skills.

Description

The Team Manager will be driven with proven leadership abilities and will compliment in achieving our world-class levels of customer satisfaction. He/She will be a dynamic and self-motivated individual who will be involved in building a strong team:

The successful candidate is responsible for providing daily supervision, and promoting the development of representatives in the AppleCare Organisation.
Maintain and improve individual performance levels of team to ensure targets are met.
Work with other Team Managers to ensure efficient and effective coverage of rostered hours and skills.
Review and recommend changes to prepared rosters and holiday allocations by consulting other Team Managers and liaise with Scheduling department.
Prioritisation of activities within the team.
Maintain good performance on attendance, timekeeping and performance of the team.
Plan and co-ordinate training and development within the tea

No salary provided

Posted April 21, 2015 at 11:42AM from LinkedIn http://ift.tt/1HPpXJ0
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