HP posted a job you might be interested in May 07, 2015 at 10:00AM

HP

Regional Services Delivery Technical Consultant
Hong Kong, HK - Information Technology and Services

Job Description

• Responsible for understanding HP contractual obligations to customers.
  
• Responsible for leading a team to analyze a current fleet and design a future fleet to meet customer objectives.
  
• Responsible for advising Sales & Pursuit team on the technical soundness of customer proposals.
  
• Responsible for verifying the detailed technical design solution to the problem as designed by the Software Solution Architects.
  
• May be called to design simple software solutions for simpler problems.
  
• Implement the designs or lead a team to implement the designs for larger projects.
  
• Apply ITIL/ITSM thinking to fleet/device management.
  
• Be the Subject Matter Expert for HP fleet management technologies.
  
• Advises the Transition & Transformation Manager (T&TM) on the soundness of all project plans.
  
• Manages other HP deep-technical subject matter experts and partner experts to deliver favorable outcomes for the T&TM and the customer.
  
• Manages technical escalates by managing the performance of other HP deep-technical subject matter experts and partner experts to deliver favorable outcomes for the T&TM and the customer.
  
• Regularly leads in the technical assessment and delivery of specific technical solutions to the customer.
  
• Provides a team structure conducive to high performance, and manages the team lifecycle stages.
  
• Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.
  
• Collects and determines data from appropriate sources to assist in determining customer needs and requirements.
  
• Responds to requests for technical information from customers. Develops customer technology solutions using various industry, products and technologies.
  
• Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.
  
• Owns and manages knowledge sharing within a community (e.g. team, practice, or project).
  
• Ensures team members support knowledge sharing and re-use requirements of project.
  
• Contributes significant knowledge to job family community.
  
• Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise.
  
• Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc. Presents at multi-customer technology conferences.
  
• Creates and supports sales activities.
  
• Supports bids, or major input into the sales lifecycle.
  
• Manages activities and provides qualitative and quantitative information for successful sales.
  
• Produces complete proposals for smaller engagements within area of expertise.
  
• Actively grows HP portfolio with existing customers through new opportunities and change management.
  
• Assists with multiple customers.
  
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
  
• Sustained and consistent contribution at the work group level.
  

Qualifications

Education and Experience Required:

8+ years of Managed Print Services experience and a relevant Bachelor's degree.

Knowledge and Skills Required:

• Has sufficient depth and breadth of technical knowledge across multiple IT disciplines including but not limited to IP networking, Microsoft server technologies, Virtual servers, etc...
  
• Strong customer communication skills.
  
• Able to explain technical details to customer technical stakeholders but also able to explain complex technical details using simple analogies to non-technical customer stakeholders and senior HP managers.
  
• Ability to work with different cultures and different technical and non-technical project stakeholders.
  
• Makes an effort to understand customer corporate culture and bridges difference between HP and customer.
  
• Ability to make technical presentations with customer stakeholders and/or HP management.
  
• Has demonstrated innovation and communication of new deliverables and offerings.
  
• Has led team in the delivery of multiple deliverables across multiple technologies.
  
• Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer’s enterprise.
  
• Has contributed to the design and application of new tools.
  
• Ability to re-use existing experience to develop new solutions to take to market.
  
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer’s Information Technology (IT) environment. Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions.
  
• A recognized expert in one or more technologies within own technical community and also at regional level.
  
• Holds a vendor or industry certification in at least one discipline area.
  
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.
  
• Ability to work in a multi technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summaries prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities.
  
• Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus area.
  
• Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of an HP sales campaign.
  
• Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates.
  
• Able to produce complete proposals for smaller engagements within own area of expertise.
  
• Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts.
  
• Demonstrates application of technical expertise in successful engagements involving multiple disciplines.
  
• Able to independently complete solution implementation or fleet design deliverables.
  
• Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable.

No salary provided

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