HP posted a job you might be interested in May 05, 2015 at 08:24AM

HP

Customer Solutions Representative
Dalian, Liaoning, China, CN - Computer Hardware, Computer Software, Information Technology and Services

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
• Monitor the service event through completion for compliance.
• Manage the service requests of customers through different access channels.
• Reviews customer feedback related to customer entitlement & case management.
• Provide basic analysis of cases.
  

QUALIFICATIONS:

Education and Experience Required:

• High school education or equivalent.
• To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
  

Knowledge and Skills:

• Superior communication skills both written and verbal
• Experience in customer facing role either remote or face to face
• Understands internal processes and tools
• Computer proficiency
• Problem solving skills
• Accuracy in data entry
• Excellent fluency in language to be supported.
• Experience in a phone based remote role
• Familiarity with computer technology
• Time management skills
• Oversee compliance with operating procedures and standards
  

Desirable:

• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

No salary provided

Posted May 05, 2015 at 08:24AM from LinkedIn http://ift.tt/1IcIIrq
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