Hewlett-Packard posted a job you might be interested in May 07, 2014 at 12:12PM

Hewlett-Packard



Technical Solutions Consultant

Bengaluru Area, India, IN - Information Technology and Services





Scope:


•Provides technical support to customers and resellers via incoming customer contacts to HP Global Solutions Centers, focusing on solutions for various hardware faults, business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems, remotely.

•Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.

•Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.

•Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

•Leads and /or provides expertise to functional project teams and may participate in cross-functional initiatives.



Key Responsibilities:


•Resolving technical issues (hardware and software) from incoming internal or external businesses and end user"s contacts and proactive notification system for HP BCS and related products ( HP 9000/ HPUX )

•Assisting end users to avoid or reduce problem occurrences

•Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)

•Adding case resolution to Knowledge Management System

•Engaging support as needed to ensure SLA demands are met

•Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

•Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.

•Providing direction and guidance to process improvements.

•Articulating recommendations and explain resolutions to clients



Job Description:



• Provide Level 2 remote reactive support on HP PARISC/Integrity Servers and HPUX via Phone, Email, remote access.

• Possess good spoken and written communication and customer handling skills.

• Should have good analytical/logical approach on troubleshooting for resolving hardware issues

• Being a 24x7 operation, candidate should be willing to work in shifts.

• Working knowledge of PARISC and/or Integrity systems

• Exposure to HP servers ( PARISC & INTEGRITY range of servers)

• Exposure to Integrity- Blade servers

• Knowledge of Partitioning – vPAR/nPAR

• Knowledge of Management Processor and usage for troubleshooting

• Knowledge of HPMC and hardware log analysis tools.

• Online(STM) and offline diagnostics



• Experience in Troubleshooting O/S, software Issues.



• System administration and troubleshooting skills in the following areas:-

− Installation, configuration & administration of HP-UX 10.20, 11i (v1/v2/v3)

− Shells & Utilities ( sh, ksh, csh..)

− Knowledge on Ignite UX

− Installation/configuration of software, basic knowledge on trouble shooting SD-UX & Patch management

− Command level hand-on the sys admin tasks

− Kernel management, understanding of kernel parameters

− Basic understanding of swap configuration and memory management

− HP-UX MC Service Guard & High availability concepts.

− HP-UX File Systems : HFS, VxFS, CDFS

− Strong understanding of HP-UX LVM and VxVM

− HP-UX Network Services: TCP/IP, NIS, DNS, DHCP etc.

− HP-UX trusted systems - security

− First pass dump analysis



Qualifications :






Education and Experience Required:


• Possesses a Technical Degree (BE/B Tech/MSc/MCA) or Non-Technical degree( BSc/BCA) or Technical Diploma

• Possesses professional acknowledgement within a technical field (Technical certification)

• Relevant Industry experience



Knowledge and Skills Required:


· Excellent verbal and written communication skills in language to be supported



· Experience in troubleshooting in a technical environment



· Excellent analytical and problem solving skills



· Software and hardware knowledge of computing, server, storage and peripheral devices



· Advanced proficiency with case management databases and tools



· Superior customer service skills



· Phone and remote support experience. E-support experience





No salary provided



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