Accenture Australia posted a job you might be interested in July 21, 2014 at 10:14AM

Accenture Australia



Service Delivery Ops Senior Manager

Melbourne, Australia, AU - Management Consulting

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.



Accenture people build careers in four different areas of our business: Consulting, Technology, Operations and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.



Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.



Portfolio & Delivery Management professionals plan, deliver and execute one or more projects and programs for Accenture or its clients, ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments.



Job Description



As the Operations Lead he is responsible for all applications within the client suite of applications and is directly responsible for application maintenance and support. The Operations Lead is responsible to manage the quality of their work, manage the team 's financials and mix to targets, and drive the overall people management within the team. This role may also manage service delivery team leads when relevant.



Key responsibilities include:

• Management and oversight of all client application domains across both onshore (Melbourne) and offshore (Bangalore India)

• Provide/Manage support to include incident, problem, known error, and service request management, batch operations, and break-fix

• Service Management & SLA Management

• Client & Stakeholder Management

• Executive Reporting

• Weekly Status Reporting



• Bachelors Degree



Professional Skill Requirements

Additional Preferred Skill Requirements:

• Service Management & SLA Management

• Client & Stakeholder Management

• Executive Reporting

• Weekly Status Reporting



Accenture is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment.



No salary provided



Posted July 21, 2014 at 10:14AM from LinkedIn http://ift.tt/1p0PSAg

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