Hays Specialist Recruitment Ltd posted a job you might be interested in July 17, 2014 at 03:03PM

Hays Specialist Recruitment Ltd



Lead Service Delivery Analyst

Blackburn, United Kingdom, GB - Information Technology and Services

Prestigious opportunity with a UK Multinational for an experienced Service Desk Analyst to Lead the team! This is a high profile role within our vibrant and fast paced environment, for a Team Lead to drive the technical service delivery to even greater success.



As our Lead Service Desk Analyst you will be responsible for:-

- Leading a small team of technical Service Desk Analysts

- Managing the lifecycle of the call

- Supporting ecommerce sites, mobile, apps and instore devices

- Dealing with multiple suppliers

- Understanding of retail back end processes, e.g. stock movements, payment service, product and price changes



Successful candidates will possess previous experience working in a complex support environment, in addition to a combination of the following skills:-

- Technical service desk experience#

- Previous team leading or mentoring

- Working to SLAs and KPIs

- Supporting, escalating and communicating issues

- Change, incident and problem Management



To discuss this exciting opportunity further in confidence, please do not hesitate to contact me. Interviews are being held over the next 10 days.



FULL TRAINING WILL BE PROVIDED on our systems !!!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

£22000.00 - £25000.00 per annum



Posted July 17, 2014 at 03:03PM from LinkedIn http://ift.tt/1nexdWl

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