Hays Specialist Recruitment posted a job you might be interested in July 17, 2014 at 01:10PM

Hays Specialist Recruitment



Helpdesk Operator

London, United Kingdom, GB - Facilities Services

Our client, one of the top 20 Universities in the world, based in Central London requires a customer focused Helpdesk Operator to provide a first line point of contact for staff and students to access Estates & Facilities Services.

You will be required to accurately log all requests for service within agreed SLA's and distribute to the appropriate service team for action and liaise with Operational teams on behalf of customers to ascertain progress and status of requests.



* Provide World Class Customer Service

* With minimal supervision, assist the Service Desk Manager/Assistant Manager in the operation of the service using computerised systems; to provide a first point of contact for Estates & Facilities queries and ensure an effective and efficient delivery by notifying the appropriate personnel, escalating where appropriate.

* With minimal supervision ensure that any faults reported which affect health and safety are quickly and efficiently passed to the appropriate maintenance team and where appropriate College staff are informed

* To process work sheets for the planned preventative maintenance works programme

* With minimal supervision to direct project and minor works enquiries to the relevant Estates Department personnel.

* Responsible for the distribution of information outside the department and assisting with communications

* Dealing with a high volume of communication from customers and service providers via a wide range of media including face to face, telephone, email, on-line request forms and ensuring clear and informative correspondence to customers.



THE RIGHT PERSON



The successful candidate will have a fantastic can do' attitude and possess excellent communication skills with the ability to manage both internal and external stakeholders.

Interested applicants will have world class customers delivery attributes and possess robust commercial acumen with a demonstrable background in delivering high levels of service.



To discuss further, please call Haider Eshpari on 0207 2598720.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

£19247.00 - £22240.00 per annum



Posted July 17, 2014 at 01:10PM from LinkedIn http://ift.tt/1kyVMaC

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