hewlett-packard posted a job you might be interested in July 11, 2014 at 11:11AM

hewlett-packard



Warranty Data Analyst

Shanghai City, China, CN - Information Technology and Services





· Effectively and efficiently analyze Customer Service Order (CSO) repair details and customer Call details to understand the reasons customers initiated the service/repair event;



· Accurately assign symptom & symptom details based on Customer Service Order (CSO) repair details and customer call details;



· Effectively contribute in driving product quality improvements and warranty cost reduction by being core members of Quality Program Management team;



· Regularly analyze and present summaries of Customer Service Order (CSO) repair details and customer Call details for designated products to identify top contributors of customer support calls: by product by geographic region;



· Provide issue specific reporting using excel & pivot tables as well as issue specific detailed reporting;



· Participate in monthly calibration meetings with Quality Program Managers, hardware engineers, technical marketing engineers, and other engineering teams



Qualifications :


Skill Requirements:





· A Bachelor"s (undergraduate) degree or Master"s (graduate) degree in Engineering, Computer Science, or equivalent combination of education and experience



· Good command of English (CET-6)



· VB skills, C++ programming and database experience (Oracle, SQL) highly desired.



· Good Excel, Word, Powerpoint knowledge. Plotting charts and diagrams, summarizing vast amount of data, creating powerpoint for issue updates.



· Experience in Data Analysis, especially as it pertains to customer LaserJet printer failure information



· Experience with warranty and/or support and services business at global or regional level



· Experience in customer facing job, preferably in after sales support role



· Desirable to have above experience with Information Technology or Commercial electronics companies and with Digital Printing & Imaging products







No salary provided



Posted July 11, 2014 at 11:11AM from LinkedIn http://ift.tt/VSkCMT

via IFTTT