HP posted a job you might be interested in February 18, 2015 at 08:40AM

HP



Global Accounts Relationship Manager

Malaysia, MY - Information Technology and Services

Assigned to HP Financial Services (HPFS) Global Account customers as the relationship focal point for the HPFS end to end operational aspects and will drive the implementation and management of the operational solution as provided by the Global Account Solution Design Manager ("GSDM")





Responsibilities :

•Manages the operational business relationship of Named Global Accounts with a diverse complexity and scope as a member of Global Accounts Team.

•Owns the implementation and management of the end to end customer specific global solution design (e.g. documentation, collections, portfolio activity)

•Build a strong ongoing relationship with Customer, Sales and supporting functions through all levels of the Customer's organization.

•Owns the Customer relationship and drives resolution of all Customer queries and issues and collaborates with other functions to drive resolution in support of the customer/partner requirements.

•Identifies and manages the ongoing refinement of the solution design to meet customers changing needs.

•Prepares and runs quarterly operational performance reviews with the customer/partner and supports improvement plans.

•Act as a Leader amongst their global peers to drive and implement the Customer solution on a global basis. (Where host, need to refine)

•Consults and advises on operational matters to internal clients (Sales, Portfolio Management, Asset Management, Pricing, Credit, etc.) at peer levels and above.

•Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase and updates Customer Solution Design documentation.

•Conducts and reviews highly complex operational analysis where required.

Qualifications


Education and Experience Required

•First-level university degree or equivalent experience; may have advanced university degree.

•Typically 4-6 years of related experience, preferably in leasing, financial services and customer service, sales.

Proven proficiency in contract negotiation ability to understand and act within negotiated contract terms

•Typically 1-2 years of experience supporting large accounts.

Knowledge and Skills

•Excellent communication skills (e.g. written, verbal, in person and virtual presentation skills); mastery in English and local language as well as other languages as required.

•Consulting, negotiation and influence skills.

•Solid understanding of core HPFS businesses and the revenue cycle.

•Superior research and analytical skills.

•Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

•Demonstrated project management skills such as planning, execution and implementation.

•Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.

•Proven ability to establish and maintain good relationships with external customers/partners up to the Director level

•Ability to link the customer solution to HPFS system capabilities

•In depth knowledge of Customer Portal and Docusign.

•Basic financial and business acumen.

•Ability to identify and implement customer-specific process improvements.

Impact/Scope

•Contributes to business- or function-wide solutions that impact multiple business units and/or countries.

•Typically partners with internal clients up to the Director level.

•Strong impact on team performance by actively sharing knowledge, proposing ideas and contributing to team development.



No salary provided



Posted February 18, 2015 at 08:40AM from LinkedIn http://ift.tt/1CHrryK

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