HP posted a job you might be interested in February 18, 2015 at 05:25AM

HP



Change Manager

Sydney Area, Australia, AU - Information Technology and Services

HP is one of the world’s largest and most successful IT companies. We know that our people and values are the most important elements in this success. We invest in your personal growth and development in an environment that will both challenge and reward you.

This role is responsible for governing the ITIL Change Management process to minimise incidents, service outages, increase quality and decrease risk of service changes for our clients. It will also focus on some client facing and internal Configuration Management activities on local and government clients.

The role is part of a larger regional Change & Configuration Management team and change activities are driven by specific client contractual requirements while being supported by a global best practice.

The most important aspect of this role is your ability to communicate, act with authority and independence and use your drive and determination to get the best results for our clients.

This role is for a local Sydney based clients with some Australian Government based clients with a requirement to have or be able to attain security clearances.

Key Responsibilities:

• Coordinate, review and evaluate all aspects of a Change Management request (via a tool) from a compliance and governance prospective


• Communicate the governance practices for the Change Management process to ensure consistency and understanding with all stakeholders - including training and guidance of engineers and customers.


• Ensure that stakeholders understand and perform their responsibilities to maintain a quality change with communication and process.


• Participate and chair various meetings, including TAB (Technical Assessment Board) and CAB (Change Assessment Board) as well as performing post implementation reviews and detailed deep dives


• Reporting and analysis at various levels to identify and support initiatives to improve the execution of the Change Management activities


• Perform coverage for standard Configuration Management services to Australian based government clients.


• As required, act as the client facing Configuration Management representative in the Sydney area with interfaces with key clients and internal stakeholders
  

Qualifications:

• Experience in ITIL Change Management governance “a Change Manager’, methodologies and tools


• Experience in maintaining, implementing or improving a standard configuration management process and or delivery


• Strong relationship management and Customer management skills


• ITIL V3 Foundations certification - mandatory


• Highly developed interpersonal, communication, consultation and problem solving skills


• An understanding of information management principles and practices


• Experience in engaging third parties and external service providers


• Australian Government security clearance or a willingness to attain it under our guidance

This position represents an opportunity to use your experience and skills in a dynamic and complex organisation where there is ongoing scope for business improvements and future career progression.

Please note this role requires Australian Citizenship and mandatory eligibility to meet Security Clearance requirements. As a recognised 'employer of choice' in Australia, we are committed to the values of workforce diversity, career development, equal employment opportunities and workplace flexibility.

No salary provided



Posted February 18, 2015 at 05:25AM from LinkedIn http://ift.tt/1FqBjDe

via IFTTT