hewlett-packard posted a job you might be interested in July 03, 2014 at 05:35PM

hewlett-packard



Systems/Software Engr I

Shanghai City, China, CN - Information Technology and Services



Job Description



This is a warranty data analyst position, under the LaserJet printing quality organization based in Hewlett-Packard Shanghai.



You will be responsible for warranty data analytics for HP's laserjet printer products. The data and analysis will then help the cross functional teams to identify top issues and business opportunities to improve product quality, reduce warranty cost and improve customer satisfaction. You will work closely with the Quality Program Managers, hardware engineers, technical marketing engineers, and other engineering teams located at the HP site in Shanghai or USA.



Location: Shanghai, China



Position Objective

· Effectively and efficiently analyze Customer Service Order (CSO) repair details and customer Call details to understand the reasons customers initiated the service/repair event;

· Accurately assign symptom & symptom details based on Customer Service Order (CSO) repair details and customer call details;

· Effectively contribute in driving product quality improvements and warranty cost reduction by being core members of Quality Program Management team;

· Regularly analyze and present summaries of Customer Service Order (CSO) repair details and customer Call details for designated products to identify top contributors of customer support calls: by product by geographic region;

· Provide issue specific reporting using excel & pivot tables as well as issue specific detailed reporting;

· Participate in monthly calibration meetings with Quality Program Managers, hardware engineers, technical marketing engineers, and other engineering teams



Qualifications :


1197793Skill Requirements:



· A Bachelor"s (undergraduate) degree or Master"s (graduate) degree in Engineering, Computer Science, or equivalent combination of education and experience

· Good command of English (CET-6)

· VB skills, C++ programming and database experience (Oracle, SQL) highly desired.

· Good Excel, Word, Powerpoint knowledge. Plotting charts and diagrams, summarizing vast amount of data, creating powerpoint for issue updates.



· Experience in Data Analysis, especially as it pertains to customer LaserJet printer failure information

· Experience with warranty and/or support and services business at global or regional level

· Experience in customer facing job, preferably in after sales support role

· Desirable to have above experience with Information Technology or Commercial electronics companies and with Digital Printing & Imaging products

If you are intested in the position , pls mail cv to caihua.yu@hp.com





No salary provided



Posted July 03, 2014 at 05:35PM from LinkedIn http://ift.tt/1xmr2RP

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