hewlett-packard posted a job you might be interested in August 04, 2014 at 10:51AM

hewlett-packard



Customer Solutions Representative

Dalian, Liaoning, China, CN - Information Technology and Services

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  • Recommend best choice to guest for hotel reservation request according to guests budget, geography preferred, hotel classification requirements etc.
  
  
  
  
  
  
  
  
  
  
  • Provide professional services and sufficient information for multiple inquired such as loyalty program inquires, hotel information inquires and other hotel reservation assistance inquiries.
  
  
  
  
  
  
  
  
  
  
  • Maintain accurate information in system for new/modification/cancellation requests.
  
  
  
  
  
  
  
  
  
  
  • Deliver clear and sufficient information with oral communication by following quality grid standards
  
  
  
  
  
  
  
  
  
  
  • Understand and familiar with hospitality business and guidelines, be able to handle customer rejections accordingly.
  
  
  
  
  
  
  
  
  
  
  • Obligate for any PCI data security policy
  
  
  
  

Qualifications :


Education and Experience Required:

• Bachelor or equivalent

Knowledge and Skills:

• Superior communication skills both written and verbal


• Experience in customer facing role either remote or face to face


• Understands internal processes and tools


• Computer proficiency


• Problem solving skills


• Accuracy in data entry


• Excellent fluency in language to be supported.


• Experience in a phone based remote role


• Familiarity with computer technology


• Time management skills


• Oversee compliance with operating procedures and standards

No salary provided



Posted August 04, 2014 at 10:51AM from LinkedIn http://ift.tt/UW2aSs

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