CSC posted a job you might be interested in July 03, 2014 at 09:38AM

CSC



Associate Professional: Service Delivery Coordinator

Hyderabad Area, India, IN - Information Technology and Services





Location Based Services (LBS), India - Job Description



Role: Workflow Analyst



Required Skills:



• Excellent Communication Skills



• Basic Desktop troubleshooting knowledge



• Basic understanding of issues pertaining to tickets (Network/Hardware/Software/Telecom)



• Graduate from reputed University



• Ability to work in 24/7 shift Environment



Desired Skills:



• ITIL Certified or Trained



• Good knowledge on MS-Excel



Job Description:



• Candidate will be responsible for assigning and redirecting tickets to respective support groups



• Involved in Workflow / Queue Co-ordination



• Follow up on tickets for closure with respective support groups



• Validating the closure



• Tracking SLA performance and requesting field technicians to expedite response / resolution process to maintain the required SLA.



• Understanding and performing complete Ticket Management Process



Qualifications :


Basic Qualifications

• Bachelor"s degree or equivalent combination of education and experience
  


• Bachelor"s degree in business administration, engineering, information systems or related field preferred
  


• Zero or more years of support services or project or program experience
  


• Experience working with the technology industry
  


• Experience working with company products and operating systems
  
  
  
  Other Qualifications
  
  
  
  
  • Basic project management skills
    
  
  
  • Basic analytical and problem solving skills
    
  
  
  • Interpersonal skills to interact with customers and team members
    
  
  
  • Organization and time management skills
    
  
  
  • Communication skills
    
  
  
  • Ability to work in a team environment
    
  
  
  • Willingness to travel
  
  
  
  

No salary provided



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