Apple posted a job you might be interested in April 22, 2014 at 12:25PM

Apple



Customer Support Specialist- Reseller Support

Austin, Texas Area, US - Consumer Electronics

This position is responsible for providing customer service support and related activities for Apple’s iPhone carriers. You must be able to

communicate information accurately and provide daily management of post-sales issues and activities for assigned accounts.



Key Qualifications

• Strong analytical capabilities


• Strong ability to multitask


• Ability to display good judgment


• Excellent written and oral communication skills


• Ability to work cross-functionally in a dynamic environment


• Portuguese or Spanish fluency is a plus

Description



This position interacts directly with customers and works cross-functionally with Customer Support Account Managers, Apple Accounts Receivable, Logistics, the warehouse staff, and other internal departments, to ensure customer satisfaction throughout the order fulfillment and sales support cycle.



Additional Information



This position is responsible for all order management transactions, which include: order entry, RMA processing, Sales Exception creation, monitoring order cycle time, and managing the end-to-end order fulfillment process.

Support of these accounts includes, but is not limited to: data entry, order status, problem order resolution, billing inquiries and resolution, returns and exchanges, shipment tracking, backlog management, and problem solving.

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.



Education



Bachelors Degree



No salary provided



Posted April 22, 2014 at 12:25PM from LinkedIn http://ift.tt/1eZFKJj

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