CSC
ITIL Consultant
Washington D.C. Metro Area, US - Information Technology and Services
CSC is a global powerhouse in business and technology transformation. Our people are passionate about helping businesses solve complex business challenges through technology. With a 50+ year legacy of innovation, our technology independence allows CSC to offer flexible and unique solutions to help clients optimize technology. We help clients capitalize on trends and anticipate what's ahead because market shifts and technology trends demand fresh thinking.
We are hiring an ITIL consultant for our growing IT Advisory Services practice to compliment our ITSM services. Candidates must be familiar with ITSM/ITIL assessments and advisory recommendations.
Responsibilities:
- Support workshops and create supporting ITSM deliverables (process flow diagrams, RACI diagrams, process guides, etc.)
- Perform data collection and support gap analysis, benchmarks, and identification of improvement initiatives
- Strategically apply ITSM/ITIL methodologies to identify and enable clients to achieve their goals
- Engage clients in interviews and workshops to extract relevant process related information
Requirements:
- At least 5-7 years industry experience and a minimum of 3-5 years consulting experience
- Additional experience in IT Operations or as an IT Process Manager a plus
- Knowledge of ITSM/ITIL processes and how they can be applied in real world situations and have an understanding of how to develop the ITIL framework into a cohesive set of processes
- Must have recent experience with ITIL
- ITIL certifications preferred (Foundation)
- Technology knowledge to understand impacts and how processes apply to various technical areas
- Experience with Enterprise Systems Management (ESM) tool capabilities such as BMC, HP, CA and ServiceNow.com highly desirable
- Experience with systems integration projects to design and implement ESM tools
- Process design facilitation and workshop skills
- Ability to interact with CIO and Director level executives
- Excellent communications skills both verbal and written
- Willingness to travel extensively
You will leverage and grow your knowledge and skills in a fast-paced, rewarding environment - working side-by-side with our team of world class consultants. In addition to a rewarding work environment, CSC offers an outstanding set of benefits.
The Company:
CSC ranks in the Top 5 leading IT services providers in FORTUNE's "World's Most Admired Companies" and is one of the world's leading providers of information technology services, helping organizations achieve business results through the effective use of technology. Since its formation in 1959, CSC has earned a customer-centric reputation for developing and managing solutions specifically tailored to each client's needs. No other company offers the same range of professional services and global reach as CSC does in areas such as business and technology strategies, management consulting, information systems consulting and integration, application software, and IT and business process outsourcing.
CSC is a leading provider of management and information technology services to commercial and government markets in over 70 countries. Our consulting portfolio spans the full life cycle - from strategy and business process design to technology services, systems integration, application outsourcing and hosting. Our clients benefit from the breadth and depth of our global expertise, but more importantly, CSC goes to market using a team of local experts, creating a relaxed, professional-casual atmosphere, while maintaining a family and people-oriented culture.
Are we right for you? CSC offers a variety of challenging opportunities that will draw on your talents while enabling you to grow your intellectual capital in a supportive environment. Learning experiences are offered as a blend of relevant work assignments, training, tools, mentoring and other growth opportunities. We offer many avenues to mastering your chosen profession, while giving you everyday exposure to brilliance in business, technology and people. As one employee puts it "you have the freedom to explore different technologies, the mobility to move from one role to another (or one country to another), and the possibilities of learning from 90,000 colleagues worldwide - without changing employer or losing benefits."
Career Advancement:
Your career belongs to you. At CSC, we recognize that you are in control of identifying and achieving your career goals. CSC enables you to take the lead through our formal development planning process. We will help you create a plan for enhancing your skills and experience by providing information, tools, and people that will support your career planning efforts. A career at CSC can be as targeted or eclectic as you are.
Expectation for Travel:
For the Global Business Solutions division of CSC, all roles require a commitment to 100% travel. This doesn't mean that a person will always be traveling for assignments, but new Consultants joining the CSC team need to understand that they could be assigned to a travel role. The staffing process focuses on assigning people to local roles as a first priority, however, if a Consultant is available and has the right skills for an assignment for another CSC office across the United States, the Consultant may be staffed into that travel assignment. When this happens, they travel to the project location at the start of the week, return at the end of the work week and are home during the weekends.
Essential Job Functions
- Gathers business requirements through a variety of techniques (e.g. work sessions and interviews) and facilitates design workshops (Business).
- Builds case for action and helps to obtain buy-in from executive sponsors of the mission, vision and strategy and case for action (Business).
- Assists with the development of conceptual business model views and high-level and detailed business process designs to the elementary business process (EBP) level and derived logical process (DLP) level (Business).
- Develops the required work products for the business process and application domains of change (Methodology).
- Leads a team of 3-5 resources (company, client, and third-party resources), in your area of expertise, to conclusion of a project phase (Management).
- Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements (Technical).
- Establishes credibility at all levels within the client and builds problem-solving partnerships with the clients and colleagues (Relationship Management).
- Assists sales staff in qualifying leads and generating proposals (Leverage).
- Provides leadership and work guidance to less experienced personnel (Leadership).
- Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise (Communication).
Qualifications:
Requirements:- At least 5-7 years industry experience and a minimum of 3-5 years consulting experience
- Additional experience in IT Operations or as an IT Process Manager a plus
- Knowledge of ITSM/ITIL processes and how they can be applied in real world situations and have an understanding of how to develop the ITIL framework into a cohesive set of processes
- Must have recent experience with ITIL
- ITIL certifications preferred (Foundation)
- Technology knowledge to understand impacts and how processes apply to various technical areas
- Experience with Enterprise Systems Management (ESM) tool capabilities such as BMC, HP, CA and ServiceNow.com highly desirable
- Experience with systems integration projects to design and implement ESM tools
- Process design facilitation and workshop skills
- Ability to interact with CIO and Director level executives
- Excellent communications skills both verbal and written
- Willingness to travel extensively
Basic Qualifications- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in a related field preferred
- Bachelor's degree in business, computer science or related field preferred
- Five or more years of consulting experience with business analysis, design, and redesign
- One to two years of additional relevant experience in one or more business or industry specialty areas
- Experience working with CSC Catalyst and/or equivalent client-mandated methodology
- Experience working with techniques and approaches for business process design
- Experience working with techniques and approaches for test planning and execution
Other Qualifications- Good workflow analysis and business process integration skills
- Good communication skills
- Ability to manage competing priorities in a complex environment
- Ability to devise creative business solutions
- Ability to convey a strong presence, professional image, and deal confidently with complex business problems
- Willingness to travel
CSC is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. CSC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.
- Good workflow analysis and business process integration skills
No salary provided
Posted December 10, 2014 at 06:34AM from LinkedIn http://ift.tt/1AdAWFZ
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