hewlett-packard posted a job you might be interested in November 12, 2014 at 08:41AM

hewlett-packard



Senior Technical Support Consultant

Dalian, Liaoning, China, CN - Information Technology and Services

• Provide remote post-sale Tier 3 technical support for customers based in APAC, North American and EMEA

• Technical capability in identifying, analyzing, and resolving medium to high complexity Avaya UC product problems

• Remote customer service skills via phone calls and emails

• Strong self-learning capability. Able to diagnose and evaluate medium to high complexity technical issues independently

• Self-directed and capable to work under pressures

• Able to take shift work, 6 AM to 3 PM China time 5 days per week

• This position is based in Dalian, China and will report to local manager

Qualifications :

• 2-5 years' IP telephony, VoIP industry experience

• Bachelor or Master degree or equivalent experience

• Prefer to have Avaya UC products experience (e.g. CM, Media Gateway, Session Manager, System Manager, IP endpoints)

• Excellent verbal and written communication skills in English

• In-depth knowledge of computer networking and IP Telephony

• Able to work together with global colleagues with different nationalities and cultures

No salary provided



Posted November 12, 2014 at 08:41AM from LinkedIn http://ift.tt/1sAIr4w

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