HP posted a job you might be interested in November 10, 2014 at 09:30AM

HP



Junior HP Indigo Field Service Engineer

Bulgaria, BG - Information Technology and Services

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.

• Integrate technical knowledge and business understanding to create solutions for customers.

• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.

• Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility

• Participate in Customer Expectation management as part of escalation process

• Build relationship with management in assigned accounts.

• Sets expectations with customers based on defined parameters Deliver to a limited number of small-medium assigned accounts. Impact through the accuracy and quality of the services provided on limited account or systems assignment. Able to set expectations with customers based on defined parameters. Participate as active member in teams.



Qualifications
Education and Experience Required:



Bachelor’s degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.



Knowledge and Skills Required:



Basic knowledge of HP products and services offerings. Communicate effectively to technical level and first-level management within an organization Active listening skills and ability to adjust messages to audience level. Problem-solving skills (proactive, reactive and creative based on clearly defined procedures. Conceptual understanding of Information Technology (IT) environments.



No salary provided



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