Accenture posted a job you might be interested in March 02, 2015 at 07:54AM

Accenture



AEE Japan Recruiting Support Team - Senior Analyst

Dalian, Liaoning, China, CN - Information Technology and Services



Job Description :



Schedule: Full-time

Key Responsibilities



The Senior Analyst will be responsible for the prescreening process management. Provide consistent high quality support to Japan recruiting team in accordance with the following service lines:

• Business data support


• Prescreening

Transactions

• Ensure the completion of all administrative tasks related to the implementation of the service lines noted above in the team


• Ensure the Team perform information maintenance and update for all service lines in an accurate and timely manner


• Effectively communicate/coordinate with stakeholders & clients as well as internal team to ensure processes and policies consistency and efficiency.

Systems / Standards

• Maximize the effectiveness of the HR function by ensuring the Team use systems (TS, ATAS, Jobboards, Siebels etc)and procedures that ensure compliance with Accenture standards & SLA


• Train and support other members of the HR Service Centre in the use of various systems

People Management and Development

• Maximize the efficiency and effectiveness of the Team through empowering individuals to provide maximum benefit to all customers. Activities should include but not limited to:


• Performance coaching and feedback, as required


• Plan and assign work to individuals within the Team that fosters maximum skill development

Service Request tracking

• Closely monitor the inbounding SRs in Siebel and allocate to the teammates where necessary, make sure all SRs get promptly handled and services from different owners are always in consistency;


• Keep tracking the status of all process flows with process owners, help to enhance process flows to meet most efficiency;

Customer Services

• Ensure to provide high quality services in a timely and effective manner and within agreed service level.


• Ensure that any outstanding issues / enquiries are escalated as appropriate to the team lead with constructive recommendation

Teamwork

• Maximize the effectiveness of teamwork by providing assistance to other team members in busy periods


• Allocate email enquiries as appropriate within the Team

Continuous Improvement (Processes and SLA's)

• Complete regular reviews of systems and processes used within the team


• Make recommendations on process improvements


• Assist with the review of SLA's and suggest improvements to ensure continuous improvement within the HR Service Centre


• Create, maintain and monitor all change requests

Auditing

• Ensure the accuracy of employee information by regularly conducting audits as appropriate to each service line

Special Projects

• Plan and manage ad hoc projects within the HR Service Centre to address continuous improvement initiatives

Relationships

• Reports to: AEE HR Japan Recruiting Team Lead


• Supervises: HR analysts & HR Assistants


• External Relationships: HR service providers – as appropriate

Qualification :



Qualifications

• Undergraduate degree, preferably in Human Resources, or equivalent work experience


• Minimum of 3 years experience in an HR and / or recruiting and project management


• The incumbent will be based at the AEE in Dalian

Knowledge and Skill Requirements:

• Advanced knowledge of Microsoft applications as well as HRIS


• Good communication & interpersonal skills & organizational skills


• Flexibility and teaming skills


• Strong analytical and problem solving skills


• Demonstrated willingness to work in flat team structure and develop a range of HR competences


• Strong customer focus


• Understanding of general HR policies, procedures and current best practice


• Demonstrated ability to set and meet objectives


• Strong project management skills including planning, execution and follow through


• Ability to deliver high impact amid complexity, ambiguity and competing priorities


• Strong supervisory and employee development skills


• Ability to operate with a large degree of autonomy and independence

No salary provided



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