hewlett-packard posted a job you might be interested in March 02, 2015 at 09:03AM

hewlett-packard



Customer Solutions Representative

Dalian, Liaoning, China, CN - Information Technology and Services





Recommend best choice to guest for hotel reservation request according to guests budget, geography preferred, hotel classification requirements etc.



Provide professional services and sufficient information for multiple inquired such as loyalty program inquires, hotel information inquires and other hotel reservation assistance inquiries.



Maintain accurate information in system for new/modification/cancellation requests.



Deliver clear and sufficient information with oral communication by following quality grid standards



Understand and familiar with hospitality business and guidelines, be able to handle customer rejections accordingly.



Obligate for any PCI data security policy



Qualifications :


Education and Experience Required:

• Work in call center, hotel, tourism, sales, market support or customer service related areas
  
  
  
  Nice voice, good communication skill and coordination capability
  
  
  
  Passion for customers and commit to high quality
  
  
  


• Self motivated, quick learner that needs limited supervision
  
  
  
  Willing to work for flexible shift model
  
  
  
  Familiar with office software, excel, outlook, powerpoint
  
  
  
  Native Cantonese/ Mandarin is requried
  
  
  
  Good reading and writing English skill, CET4 and above is preferred
  


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  No salary provided
  
  
  
  Posted March 02, 2015 at 09:03AM from LinkedIn http://ift.tt/1zxWjQz
  
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