HP posted a job you might be interested in March 02, 2015 at 04:45AM

HP



Transition Manager, Managed Services

Selangor, Malaysia, MY - Information Technology and Services

Key Responsibilities

• Manages customer project and account delivery for multiple medium-large complexity deals.


• Manages project budget. Meets or exceeds approved budgets and provides reliable financial forecasts to management.


• Manages client project delivery relationships and represents the organization to external Customers / clients at the senior stakeholder levels.


• Manages project delivery team; both internal as well as external resources or partners. Manage day-to-day service delivery to the account, including, but not limited to managing onsite resident engineers, processing change requests, toner reconciliations and service escalations.


• Provides detail project performance review (Steering Committee Review, Project Dashboards, Deployment Progress Trackers) with senior internal and external stakeholders/management. Conduct monthly or quarterly business reviews with customers. Work with sales and pursuit team to identify opportunities for up-sell and cross-sell into accounts.


• Proactively & effectively manage account risks and issues.


• Understand and satisfy the contractual requirements and customer expectations for single or multiple accounts.


• Deliver to account-specific Print Policies with customers and others who provide services to accounts.


• Request POs as required for account hardware and services, and review invoices charged to those POs as received.


• Manage revenue and costs through management of non-reporting devices, oversight of monthly invoices, management of supplies and supply delivery, and scrutiny of expenses, including breakfix charges.


• Lead contract renewal for the managed accounts

No salary provided



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