HP
Americas Managed Security Services (MSS) Leader
Phoenix, Arizona Area, US - Computer & Network Security, Computer Networking, Information Technology and Services
• Develops product support plans on medium complexity product families
• Represents services on product core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
• Sets product service metric goals, monitors product support business performance and identifies what corrective action is required
• Collaborates with regions/Worldwide (WW) regarding service and support planning, implementation and performance
• Performing business analysis identifying improvements
• Leads activities within specific area of portfolio and/or geographic responsibility to achieve results within same organization
• Limited set of products or services
Qualifications
Education and Experience Required:
- 5+ years experience in directly related business
- First level university degree or equivalent work experience
- Managed Services leadership with experience as a line manager
- Delivering to Fortune 500 customers network and security technology.
- Comfortable doing presentations
Knowledge and Skills Required:
• Moderate knowledge of Information Technology (IT) and services industry
• Must be able to analyze problems and solve them creatively
• Good communication skills
No salary provided
Posted November 17, 2014 at 09:50PM from LinkedIn http://ift.tt/1xy4q3M
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