HP posted a job you might be interested in November 20, 2014 at 04:30PM

HP



Credit and Collections Analyst with Swedish and Finnish

Barcelona Area, Spain, ES - Information Technology and Services

Manages and collects on an accounts receivable portfolio, ensuring timely payment of HP receivables and resolution of customer issues preventing payment.

Responsibilities may include the following depending upon job level:

- Effectively apply trained collection strategies;

- Build a close relationship with a portfolio of assigned customers (by phone and email)

- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment

- Identify, negotiate, implement payment solutions and overcome customer process inefficiencies

- Document actions taken and determine future collection steps in a centralized system

- Identify delays due to disputes

- Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer

- Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction

- Establish international relationships with departments in HP worldwide (credit, order management, sales, accounting etc) to agree upon customer solutions to implement

- Recognize trends for nonpayment and resolve issues by engaging internal partners

- Analyze at-risk customers and recommends account strategies to prevent delinquencies

- Demonstrate sound judgment, prompt follow-up, and timely structured escalations

- Identify "at risk" customers and engages key contacts (credit and sales) to resolve issues

- Builds strong customer relationships to ensure world class TCE and win/win outcomes are achieved

- Leads and participates in local projects that enhance operational efficiencies within Collections organization

- Leads or participates in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes

Qualifications

Education and Experience Required:

First level university degree with a focus in business or economics recommended or equivalent experience.

Typically 2-4 years of experience in Finance

Knowledge and Skills Required:

Good written and verbal communication, negotiation, and conflict resolution skills.

Fluent English & Swedish & Finnish

Good problem solving and reconciliation skills

Solutions oriented

Familiarity with computers

Prioritization skills

Understanding of collection processes and financial concepts

Influence Skills

High customer service orientation

Strong initiative

Strong organization skills

Team player

Capability of sharing knowledge

Structured thinker and analytical skills

Comfortable working with numbers

Ability to work within deadlines

Interest in the economical business sector

Supporter of change

Multicultural working experience is a plus

No salary provided



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