Atos posted a job you might be interested in March 03, 2015 at 06:12AM

Atos



Technical Services Engineer 2LS - Guildford

Guildford, United Kingdom, GB - Information Technology and Services

This role sits within Shere, the self-service and digital signage business unit within Worldline UK. We specialise in the design and supply of rail ticketing, self-service kiosks and interactive digital displays.

The technical services team sits under the delivery management within the Shere organisation.



The Shere customer estate consists of an infrastructure of physical or virtual servers that are either client-hosted or reside in our 3rd party data centre. Each kiosk or interactive display contains a PC as part of its configuration. Combined, these elements form the infrastructure that needs to be managed.



This is a full time permanent role based from our office in Guildford



The Technical Services Engineers is a key role within the Shere organisation, responsible for the day to day operations of technical services to their customers. Primarily this involves:

• Investigating, troubleshooting and fixing 2nd line support issues


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• Managing the escalated call queue


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• Finding solutions to support calls


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• Pre-emptive System Monitoring


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• Participate with on call duties


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• Setting best practices and standards


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• Provide after-hours support as required


• Ad hoc project work as required


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• Perform miscellaneous job-related duties as assigned by manager.


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  Job Requirements
  
  
  
  Essential
  
  
  
  Personal
  
  
  
  
  
  
  • Hold industry level qualifications or equivalent work experience.
  
  
  • Willing to travel as necessary in line with business needs
  
  
  • Technical focus and drive
  
  
  • A track record in creating and/or maintaining technical customer solutions based on Microsoft technologies
  
  
  • Professional and dynamic approach, demonstrates a clear passion for delivering world class IT services and solutions
  
  
  
  
  
  Leadership
  
  
  
  
  
  
  • A team player capable of working as part of a team, able to influence work colleagues
  
  
  • Vision and innovation
  
  
  • Ability to think outside of the box and apply technology to solve issues
  
  
  • Quality control and assurance
  
  
  • Experience of working to tight deadlines under pressure, whilst producing high quality results, which are reviewed by other team members
  
  
  
  
  
  Communication skills
  
  
  
  
  
  
  • Fluent English language written and verbal.
  
  
  • Able to gain respect, trust and confidence of senior management, partners and clients in all situations.
    
    
    
  
  
  • Capable of articulating the precise nature of any given situation appropriately to the target audience whether technical or non-technical.
  
  
  • Experience and understanding of the following technologies
  
  
  • Microsoft Windows Operating Systems (XP, Windows 7, Server 2008, 2012)
  
  
  • IP Networking
  
  
  • Desktop build, image management & release control
  
  
  • WSUS & Patch Management, imaging
  
  
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    Desirable
    
    
    
    
    
    
    • Experience of working for an organisation in the IT services or consultancy arena
    
    
    • Experience and understanding of the following technologies
    
    
    • MS SQL Server 2000/2008 and later,
    
    
    • Reporting and transaction monitoring
    
    
    • Scalability and capacity management
    
    
    • Licence monitoring
    
    
    • ISA Server/TMG/Third party firewalls
    
    
    • Awareness and appreciation of potential commercial implications of issues or decisions that are being made.
    
    
    • PowerShell or other Scripting tool
    
    
    
    
    
    
    
    Additional Information
    
    
    
    In return we offer a competitive salary, contributory stakeholder pension scheme, generous holiday allowance, employee private medical cover, Life assurance, Personal Accident Insurance, Season Ticket Loan and a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required. If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
    
    
    
    Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
    
    
    
    We are committed to making reasonable adjustments to the applications process for people with disabilities. If there is anything we can do to help you, please let us know ARChelpdesk@atos.net
  
  
  
  

No salary provided



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