Apple posted a job you might be interested in June 02, 2014 at 10:27AM

Apple



AppleCare Technical Support - iApps

Austin, Texas Area, US - Consumer Electronics

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.



Key Qualifications

• A driving passion for new and innovative technology.


• Owns a computer and peripheral devices like iPods, cell phones, PDA’s, etc., and has personal experience with troubleshooting them.


• Familiarity with the Mac platform, Apple software and applications, and Mac OS X.


• Comfortable navigating through unfamiliar software applications.


• Broad understanding of computing technology including: hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity.


• Knowledge of Internet services and network configurations including broadband, dial-up, and wired or wireless home networks.


• Approaches unknowns with a systematic and analytical process.


• Seeks technical challenges and enjoys finding answers unassisted.


• Sales experience in a technical field, discussing the specifications and benefits of various products with potential customers.


• Relevant experience in Retail, Technical Support, Help Desk Support, or Customer Service.


• Possesses an aptitude for delighting customers


• Adaptive interaction with people of diverse technical proficiency.


• An active listener and excellent verbal communicator.


• An excitement and passion for the company and product you are representing and the ability to share this passion with your customer.


• Oh yeah - and have fun! After all, this is Apple.

Description



The AppleCare team is seeking individuals who have current/recent experience troubleshooting Apple software and hardware.



The responsibilities of the Technical Customer Service Support Advisor includes:

• Provide unparalleled customer service and enrichment to the digital lifestyles of Apple customers.

• Provide complete and appropriate technical solutions for Mac users.

• Delight our customers by listening attentively to their needs, reaching agreement about their issue and driving it to a resolution.

• Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach.

• Educate customers about Apple’s support options, online tools, and self-help or tutorial training resources.

• Communicate positively with team members, customers, and other partners – always remembering, that you represent the Apple brand.



No salary provided



Posted June 02, 2014 at 10:27AM from LinkedIn http://ift.tt/1jLGoWF

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