Hays Specialist Recruitment Ltd posted a job you might be interested in November 12, 2014 at 03:52PM

Hays Specialist Recruitment Ltd



Static 2nd Line Support Engineer

Chelmsford, United Kingdom, GB - Computer & Network Security

Kier Group is a leading FTSE250 construction, services and property group. It employs 16,000 people, has revenue of £2.8bn and the unique capability to draw on skills and experience from across the group, offering clients brilliant solutions to challenging projects.



The company has undergone a transformational change following the recent acquisition of May Gurney, and was recognised as Britain's Most Admired Company in the Heavy Construction sector in December's Management Today.



The Kier IT department is based at the company headquarters in Sandy, Bedfordshire, and at a large office in Norwich. The IT team is embarking on several substantial projects and a major overhaul of its operations, which has resulted in the creation of the following new role.



I am now recruiting for a 2nd line analyst to be based on site in Harlow, operating as the Static IT support.



This role will be responsible for the provision of Service Delivery support, taking ownership for the full lifecycle of an incident or request and the co-ordination of and/or liaison with third party support providers and internal teams to ensure that incidents/requests are handled in line with the agreed service levels. As this is a static position, I am looking for someone who has the ability to work remotely and sometimes alone, as although there is a 2nd Line support function, that function is actually based at the head office in Bedfordshire.



As this is a customer facing position, I am looking for an approachable, professional and friendly candidate who can communicate at technical and non-technical levels. The successful candidate will be responsible for providing 2nd line support for all service desk incidents passed up from the 1st line function. This will include remote fixes, taking call ownership, ensuring consistency throughout your work, Identify trends and alert the Service Delivery team leader of any issues, furthermore you will be required to make judgment calls to identify minor and major issues when appropriate, therefore we require a successful candidate to have a minimum of 2 years' experience in this environment.



KNOWLEDGE AND EXPERIENCE

A proven high level of skills and experience in all of the following are essential to the role:



* Excellent Customer Service skills

* Experience of providing a professional technical support service within an ITIL environment

* Broad ranging technical skills including knowledge of supporting desktop, server and network support

* Verbal communication

* Written communication/ producing documentation using the standard Microsoft applications

* Problem solving

* Listening

* Proficiency at typing

* Attention to detail

* Understanding the technical implications of a situation



Desirable:

* Experience of supporting a range of mobile devices

* Microsoft Active Directory group policies

* VMware and Citrix knowledge



If you feel that you have the required skill set and you would like to have a confidential discussion about this role then please contact me on 01925 205283, or send your updated CV

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk



£25000.00 - £33000.00 per annum



Posted November 12, 2014 at 03:52PM from LinkedIn http://ift.tt/1pQX0Xc

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