HP posted a job you might be interested in June 02, 2014 at 08:56AM

HP



Customer Solutions Rep II

Dalian, Liaoning, China, CN - Computer Hardware, Computer Software, Information Technology and Services

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  • Recommend best choice to guest for hotel reservation request according to guests budget, geography preferred, hotel classification requirements etc.
  
  
  
  
  
  
  
  
  
  
  • Provide professional services and sufficient information for multiple inquired such as loyalty program inquires, hotel information inquires and other hotel reservation assistance inquiries.
  
  
  
  
  
  
  
  
  
  
  • Maintain accurate information in system for new/modification/cancellation requests.
  
  
  
  
  
  
  
  
  
  
  • Deliver clear and sufficient information with oral communication by following quality grid standards
  
  
  
  
  
  
  
  
  
  
  • Understand and familiar with hospitality business and guidelines, be able to handle customer rejections accordingly.
  
  
  
  
  
  
  
  
  
  
  • Obligate for any PCI data security policy
  
  
  
  
  
  
  
  QUALIFICATIONS:
  
  
  
  Education and Experience Required:
  
  
  
  
  
  
  • Bachelor or equivalent
  
  
  
  
  
  Knowledge and Skills:
  
  
  
  • Superior communication skills both written and verbal
  
  
  • Experience in customer facing role either remote or face to face
  
  
  • Understands internal processes and tools
  
  
  • Computer proficiency
  
  
  • Problem solving skills
  
  
  • Accuracy in data entry
  
  
  • Excellent fluency in language to be supported.
  
  
  • Experience in a phone based remote role
  
  
  • Familiarity with computer technology
  
  
  • Time management skills
  
  
  • Oversee compliance with operating procedures and standards
  
  
  
  

No salary provided



Posted June 02, 2014 at 08:56AM from LinkedIn http://ift.tt/1kzsEP9

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