Hays posted a job you might be interested in June 05, 2014 at 02:18PM

Hays



Accounts Receivable / Order Management (English & German)

Rotterdam Area, Netherlands, NL - Computer Software

For our client, a worldwide Software organization that builds products and delivers company solutions and who is engaged in business and technology partnerships, we are urgently looking for an Accounts Receivable & Order Management with excellent verbal and written communications skill (English & German) and like to be successful with a highly motivated customer service level. There is plenty of room for initiative, development and readiness to grow with the company.



In this position you will proactively works to ensure high customer retention and maintenance renewals for their assigned customers and business unit. You will enable the order process, focused primarily on software maintenance renewal invoicing and reporting. You will report to the Finance Manager.



Accounts Receivable (AR)

Book AR transactions in Oracle;

Manage brand accounts receivable aging and collections;

Assist customer service organization in contacting customers to collect past due amounts. Identify any reasons for non-payment and develop plans with sales representative/supervisor on how to resolve;

Analyze deductions and credits in customer accounts, identifying items to net, items to follow-up with customer, and items requiring potential write-off;

Follow up with potential gaps and opportunities with customers and inform this to management.



Order Management (OM)

Price and bill software maintenance renewals and licenses;

Work with excel spreadsheets to calculate the batches and or prepare quotes;

Quickly resolve maintenance billing issues and answer general customer queries;

Maintain customer maintenance billing history and forecasts via spreadsheet and reports;

Proactively work to retain customers and ensure their satisfaction with Rocket Software;

Provide assistance with product authorizations(License keys);

Identify opportunities for new or additional services or products across all Rocket Brands (Support cross-selling activities).

No salary provided



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