Apple posted a job you might be interested in March 26, 2015 at 07:50AM

Apple



iTunes Customer Service Advisor

Austin, Texas Area, US - Consumer Electronics

You’re a problem-solver and amazing with customers! You’re enthralled by the way things work, and have the ability to multitask across systems and applications, analyze and resolve a variety of complex issues, and comfortably navigate an iOS/MAC environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Advisor in our iTunes group.



Please note: This position is available in Austin, TX.



Key Qualifications

• 1-2 years experience in customer service/support environment or equivalent experience


• Excellent customer service skills, both verbal and written


• Experience troubleshooting customer inquires via email related to software, billing, account access, and other customer support needs that may arise


• Customer service focus and passion for support


• Ability to multi-task, experience working with multiple customers simultaneously via chat a plus


• Creative and curious solution finder


• Strong organizational skills


• Strong and effective written and verbal communication skills with the ability to tailor your message to your audience


• Strong technical aptitude


• Typing a minimum of 40 WPM


• Flexible and open to working in email, chat and phone support


• Apple product knowledge preferred

Description



As a Customer Support Advisor for our iTunes Department you are the first point of contact for an expanded variety of customer types including end users, educational institutions and businesses. You will be responsible for ensuring customers satisfaction by handling customer questions about Apple products to include diagnosing issues.



In this position you will take inquiries from our customers to assist with diagnosing issues and handling account and product questions. You will resolve issues typically focused around specific product segments addressing both hardware and software issues. You will be responsible for reporting/escalating issue and problems through appropriate channels



No salary provided



Posted March 26, 2015 at 07:50AM from LinkedIn http://ift.tt/1HK34Et

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